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FAQ's

1.  What are Gellite candles made from?

The scented candles that Gellite Candles makes are made using the only gel candle material that is patented in the United States.  It is a combination of food grade mineral oil and some other ingredients that allow the mineral oil to set up into a solid.

If you feel the gel, it is much like touching a stiffer version of jello.  In addition to that, we add quality fragrance oils that we purchase direct from the manufacturer or from reputable supply houses.  All of our scented candle oils have been tested to be safe in our gel candle material and provide a great burning, long lasting candle.  

2.  What happens to the items inside of the candle?

The items that we place inside of our candles are flame resistant.  The shells themselves will not burn and any other items that we place inside are either glass or ceramic, again, both of which are fire safe.  

As far as the process of burning, when the candle has burned down to the level of the shells or other items, the heat from the flame will cause the gel to melt away from the object and continue to feed the flame.  This allows you to get a long burn time from the candle and for it to burn down completely.  

You should stop burning with about ½” of gel material remaining in the jar so that the bottom of the jar does not get too hot.  Also, always remember to burn you candle on a heat safe surface, since the bottom may heat up as you are burning the candle.

3.  Does the gel go away?

When you are burning the candle, the gel become the fuel for the flame and will disappear like any other candle material.

If you are just using the candle as an air freshener by leaving the lid off, the gel material will not go away, but over an extended time, you will lose some of the fragrance ability.  If this happens, the best thing to do would be to burn the candle for a while to expose a new fresh layer of gel.  Just be aware that if you do have a layer of dust on top of the candle, you should try and remove as best as possible before lighting (see note 5 below).  Since Gellite candles are fragrance throughout, you will again be able to fragrance your room.

4.  What is the best way to trim a gel candle?

There are several ways to trim the wick on a gel candle.  Unlike wax candles, we use a wick that has a small zinc core in the middle.  This is to provide rigidity to the wick so that it remains straight and aid in the burning of the gel.  Because of this, the wick does need to be trimmed.  There are commercial wick trimmers available like the one available on our site.  If your candle has cooled, the wick trimmer allows you to rest the bottom directly on the gel and trim the wick to the proper ¼" height.  Additionally, scissors or nail clippers will work to reach into the jar and trim the wick.

Our procedure for trimming would be to either gently blow out the flame or use a small stirring stick to flood the wick with melted gel and to remove any particles that may be floating in the gel.  If you are going to relight it right away, you can trim to ¼” or less and relight.  If you are not going to relight, we recommend leaving the wick long until you go to relight it, then trim before lighting.

5.  How do I clean if there is dust on top of my candles?

If you have an open gel candle and it has accumulated dust on top of it, we recommend that you wipe off what you can with a dry cloth.  Then if you have access to a heat source like a heat gun, gently warm the surface of the gel so that a small layer starts to melt and pour off the dirty layer.  Once you have gotten the top surface off, you can stand the candle upright again and reheat a little bit to level out the gel surface again.

6.  Do gel candles explode or catch fire?

There was an internet hoax a number of years ago about a gel candle that caused someone’s toilet to explode. This is completely false.  Gel candles are no more dangerous than any other candle product.  You do have a flame, but in the case of Gellite gel candles, all of the products are container burned. Unlike wax pillars or tapers, you do not have an open stick of wax lit from the top that could melt out the side or lean and cause a fire.  I am sure that you have all had a wax taper burn improperly and drip all over your table.  

Normal candle burning care should always be taken such as keeping away from pets and children who could bump them.  They should always be burned on a heat safe surface and never left unattended. All candles should not be burned for long periods without trimming and they should be kept out of drafts.

7.  Are the shells real?

Yes, all of the shells are real. That is part of what makes gel candles so unique. You will never see two that are exactly alike. There are always some variations in the size, shape and color of the shells and once you mix and match 25-30 varieties of shells, the combinations are endless.  

8.  Can the jars be refilled?

While we use high quality candle glass for our designs, the burning of a candle does heat up the glass sufficiently that they should not be refilled. But refilling is not your only option. Because the gel is food safe mineral oil, once the candle has been burned completely, you can remove any remaining gel, the sand and shells and the wick and use the jar for storage of items in your kitchen, or if they are drink glasses, feel free to use them for your favorite beverage.

Please note that the wick sustainer(the metal piece at the bottom) is attached with hot clue. If you are finishing up a candle that does not have sand at the bottom, when you last extinguish the candle, using a butterknife or similar tool and push the sustainer from its center position.  This releases the glues hold due to the heat.  If you can't do this, simply clean out the gel, sand and shells before attempting to remove. If it does not come out easily, just add some cleaning solution like Windex and let it sit for a couple of days. This should allow the sustainer to be removed easily.

9.  Is the fragrance throughout?

Gellite gel candles are fragranced throughout all of the gel.  We pride ourselves on our processes to ensure that every candle is scented completely with high quality, gel candle specific fragrances for your burning enjoyment.

10.  Is there lead in the wick / What is the metal piece that is in the wick?

U.S. manufacturers voluntarily stopped using lead wicks in the early 70’s but some imported candles continued to have lead in their wicks until 2003 when the consumer product safety commission banned all candles that had lead in their wicks. Unfortunately some of these imports are still around. Gellite candles do feature a small metal piece inside of the wick.  This is what is called a zinc core. This is needed to help keep the wick straight as the candle is burning and to help the gel burn better.

11.  I see candles on eBay/craft shows/dollar store, are those any good?

Many of the candles that you see at these locations are imports. If you look closely, you will see many problems with them.  Often the wicks are crooked, floating, or sometimes non-existent. Other times they will be cloudy to the point that you can’t see through them. Still others will have things in them that can be downright dangerous. We have seen silk flowers, real candy, pine cones, and even paper. These are problems waiting to happen.  All of these things will absorb the fragrance oil from the candle and become very large wicks in a small container.  

Additionally, if the wicks are not properly attached or located, they can get too close to the glass and cause it to overheat and crack. One way to think of it would be to picture when you use 1 birthday candle to light others. As the wax drips away quickly the flame gets very large quickly and a wick that is laying sideways in the gel will do the same thing.  

12.  Do you make them yourselves or do you buy them from someone else?

We make all of our candles ourselves in Mentor Ohio. We have state of the art manufacturing facilities and processes that allow us to make 1 to 1,000 easily. Very few other facilities have the capability to produce both large and small orders efficiently.

13.  Your candles are made in the USA, why does that matter?

We feel that Made in the USA is important for several reasons. First off, it is always a good thing to keep the money flowing to others within the US.  Secondly, is quality control. By buying products Made in the USA, you can be sure that the company producing it abides by fair trade and safety practices.  Gellite tries to purchase as many of our supplies from American companies.  Unfotunately, that is becoming harder and harder to do with many of the American glass manufactuers discontinuing many of their glass styles.

14.  Do you sell gel candle making kits?

We currently do not sell gel candle making kits. Due to our high standards of quality control, we feel that we cannot ensure that the final product will live up to our standards. 



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